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Our Guarantee

For Personalized Items:

Our goal is to offer beautiful personalized gifts that you will love for years to come. Each item we select must meet our strict standards of quality, workmanship, and design.  Our production staff then artfully customizes each order to your specifications.  Before any item ships it must pass a final inspection for quality and accuracy.  Jesse M Designs stands behind the quality of every product we sell.

If your order is not 100% free from defects in materials and workmanship please contact us within three (3) days of delivery so that we may correct the issue.   Personalized items cannot be returned for reasons other than defects in materials or workmanship so please read product description carefully before ordering.  Feel free call our support number (866) 284-3380 or email us at support@jessemdesigns.com with any questions.

For Non-Personalized Items:

Non- Personalized gifts may be returned in new condition and in its original packaging for a prompt exchange or full refund within 30 days of delivery.

Products Damaged During Shipping: 

Please notify us within three (3) days of delivery of any defects or damage (please see our Policies Page for complete instructions).